Director of Commercial Loan Operations - Banking

at SolomonEdwards in Montpelier, Vermont, United States

Job Description

Director of Commercial Loan Operations – Banking Remote – USA,USA The Senior Consultant will lead overall loan process improvement initiatives with client business leaders from Commercial Banking, Credit, IT, and Operations. This initiative includes improving processes; better defining roles/responsibilities for all departments; better understanding and use of the core system and supporting software; and team building with business partners. Essential Functions: This consulting position will lead and grow a significant function that contributes to the success of all lending activities. Under the leadership of the Consultant, a highly functioning Loan Operations Department will: – Deliver excellent customer service and experiences; – Help the client meet its growth and profitability goals; – Optimize existing and implement new technology to improve capacity, efficiency, and customer satisfaction; – Utilize key performance metrics to track, communicate and improve service levels, quality and efficiency; – Attract and develop career staff; – And manage operational and regulatory risk. Ongoing responsibilities include the day-to-day management of the Loan Operations Department; nurturing business partner relationships, participate in strategic direction for commercial/consumer/mortgage banking initiatives, and provide direct training and coaching to departmental managers to allow those persons to perform and manage effectively. This position will operate as a subject matter expert both within Loan Operations and in regards loan accounting issues, procedural issues, and technical capabilities. Responsibilities and Duties: – Communicate with other department managers and officers to promote efficient workflow and establish positive work relationships across the organization. – Responsible for the overall loan operations management and oversight of the commercial, real estate, mortgage, and consumer loan accounting systems, processes and loan operations staff. – Staff includes loan document preparation, servicing, quality control, and imaging. – Leading, training and supervising the operations staff and ensuring that the department meets its goals. – Oversee the loan operations staff hiring, training and development, coaching, periodic staff reviews, employee performance management, and problem resolution. – The position requires designing and administering systems, processes and procedures. – Maintain and demonstrate proficiency with various loan software applications (Loan IQ, AFS, ACBS, FIS, and LaserPro) and help oversee the vendor management functions for these software platforms. – Work with system providers and vendors to utilize applications to the fullest capacity, streamline processes and procedures, and ensure accuracy and compliance. Implement periodic updates to system software, verify that enhancements are working correctly and train department staff on updates. – Supervise all aspects of loan operations including generation of loan documents, booking loans, posting of payments, payoffs, draw requests, collateral management, post-closing functions, document imaging, exception tracking, e-signatures and balancing general ledger accounts. – Direct loan input (system boarding) and verification procedures for all loans, ensure proper segregation of duties, and develop and maintain workflows for all stages of loan input. – Manage the Quality Control Review process and procedures on loan documentation, loan bookings and the organization of the electronic scanned loan files. – Be responsible for timely preparation reports including but not limited to Board, Call, SBA, regulatory, audit, and external loan review. – Serve on Compliance Committee and adhere to all state and federal regulations, research new regulations, suggest changes to policies and procedures, and implement them as necessary. Stay current on compliance and regulations by attending seminars and reading available information. – Oversee HMDA data collection and reporting. Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications: – Bachelor’s degree in business or related field. Master’s degree or MBA in business, finance, economics, or related area of specialty highly preferred. – 5+ years of experience in professional services or consultancy. Demonstrated track record of successful project and client management. – Minimum of 10 years of experience in commercial loan operations – Minimum of 5 years of managerial/supervisory experience – Previous experience in commercial banking loan operations with increasing level of supervisory/manager responsibility – Software knowledge of common LOS, LAS, and core systems – Strong knowledge of all loan operations functions – Centralized operations and multiple market experience preferred. – Project Management: Develop project plans, coordinate projects, communicate progress and complete projects on time. – Collaboration: Build morale and group commitments to the goals and objectives. – Teamwork: Balance team and individual responsibilities, provide and welcome feedback, and contribute to building a positive team spirit. – Customer service: Manage effective communications among loan operations, credit administration and loan production personnel. – Problem solving: Identify and resolve problems in a timely manner, gather and analyze information, develop alternative solutions, work well in group problem-solving situations and identify opportunities for increased efficiency. – Communication: Display excellent organization and communication skills and possess the ability to chair periodic meetings. As a senior-level Consultant of SolomonEdwards, the following will be required: Client Engagement and Management – Serve as a primary point of contact for senior client executives, understanding their business challenges, needs, and goals. Lead and manage client engagements, ensuring the delivery of value-added solutions that drive business transformation and growth. Develop and nurture long-term client relationships, acting as a trusted advisor to provide strategic guidance. Team Leadership – Lead and mentor cross-functional consulting teams, providing guidance, direction, and coaching to drive high-quality project execution. Promote a collaborative and inclusive team culture, fostering an environment that encourages innovation, continuous learning, and professional development. Assembles project teams, vetting candidates and defining the skill sets necessary for individual projects. Responsible for bench utilization and redeployment. Strategy Development and Implementation – Work closely with clients to define strategic objectives and initiatives, translating them into actionable plans and initiatives. Provide thought leadership in shaping strategies, drawing from subject matter and industry expertise and market insights. Project Management – Oversee project lifecycles, including scoping, planning, resource allocation, and monitoring of project milestones to ensure successful and timely delivery. Mitigate risks and issues, adapting strategies as needed to maintain project trajectory. Adapt project methodologies to fit clients’ unique needs. Responsible for reviewing deliverables and quality assurance on each project. Lead teams of 10 or more consultants. Measuring Performance – Define key performance indicators (KPIs) and metrics for project success, ensuring alignment with client expectations and firm objectives. Regularly review and assess project outcomes, identifying areas for improvement and learning. Champion SEG’s Mission, Purpose and Our Broader Commitments – Thrive in the SEG work environment and champion the health of the team, while challenging self and others. Engage, enjoy, and evolve both personally and professionally w

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Job Posting: JC251921663

Posted On: Dec 02, 2023

Updated On: Apr 13, 2024

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