AC Communications & Change Senior Manager, Trust Assurance

at PwC in Montpelier, Vermont, United States

Job Description

Specialty/Competency: IFS – Brand & Communications

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

This role supports and works directly with the leadership of the Trust/Assurance practice and the strategy and operations team of PwC’s Acceleration Centers, engaging and empowering over 8,000 partners and staff in 5 countries across Asia and the Americas to better integrate with PwC engagement teams and serve the needs of our clients in building trust with their stakeholders.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

6 year(s) of relevant experience

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

English Literature, Journalism, Communications Studies/Speech Communication and Rhetoric, Marketing

Preferred Knowledge/Skills :

Demonstrates abilities and knowledge with, and/or a proven record of success in the following areas:

+ Developing communication plans and incorporating key messages that tie back to the broader PwC strategy. This includes proactively connecting dots between firm-developed narratives and among workstreams and stakeholders;

+ Demonstrating proven business acumen – to guide audience impact assessment and development of messaging;

+ Proven success in building rapport and establishing credibility with varying levels of leadership; comfortable articulating perspectives to influence outcomes

+ Using data to inform recommendations and measure impact. This includes identifying starting objectives, measuring success at the end, and proposing metrics to help stakeholders track their goals;

+ Ensuring information is shared in a clear, interesting and relevant way, taking an innovative approach through multiple channels and using new technologies / platforms to deliver messages. This includes having a proven ability to communicate visually, and to talk through complicated concepts in a straightforward and compelling way to help influence perceptions;

+ Developing and providing feedback on communications content and deliverables, including but not limited to webcasts, toolkits, messaging packs, websites, collaboration / community plans, leadership messages, infographics, etc. to the highest standards of quality and accuracy;

+ Identifying stakeholders, audience groups and impact to audiences during change and articulating “what’s in it for me” or key sensitivities;

+ Leading change for large-scale organizational transformations – including deep knowledge of change management principles and tools, analyzing change impacts, developing change strategies and managing stakeholders (change management certification preferred);

+ Experience working in a professional services organization, preferably with centers of excellence, delivery centers or acceleration centers.

+ Cultural sensitivity, cross-cultural communication and effectiveness working with different geographies, staff levels, business units/lines of service.

+ Managing multiple projects/priorities simultaneously, including establishing priorities serving a diverse stakeholder group;

+ Preferring and desiring to collaborate, share knowledge and learn from colleagues and stakeholders; and,

+ Comfortable leading teams of both peers and less tenured team members with a focus on coaching and developing.

A career in Firm Strategy and Communications, will provide you with the opportunity to establish effective communication programmes that promote and protect PwC’s vision, strategy, values, and purpose. You’ll focus on designing communication strategies that aid in implementing new policies and programmes and that will enhance the organisation’s relations with the community, public, government, shareholders, and employees.

Our Communications team combines expertise including corporate and issues communications, internal communications, change management, media relations, public affairs, digital and social communications and analytics. In PwC Communications, we don’t just create and amplify content, we are storytellers relentlessly dedicated to being strategic counselors, inspiring our people, growing and protecting PwC’s brand and creating business value that accelerates PwC’s strategy.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

+ Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

+ Deal effectively with ambiguous and unstructured problems and situations.

+ Initiate open and candid coaching conversations at all levels.

+ Move easily between big picture thinking and managing relevant detail.

+ Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

+ Contribute technical knowledge in area of specialism.

+ Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

+ Navigate the complexities of cross-border and/or diverse teams and engagements.

+ Initiate and lead open conversations with teams, clients and stakeholders to build trust.

+ Uphold the firm’s code of ethics and business conduct.

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information:


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Job Posting: JC251647829

Posted On: Nov 27, 2023

Updated On: Dec 07, 2023

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