Forensic Technology Operations Manager

at PwC in Montpelier, Vermont, United States

Job Description

Specialty/Competency: IFS – Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Products and Technology is an opportunity to bring PwC’s strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.

Our team covers a variety of responsibilities that are executed by DevSecOps, Site Reliability and ML Ops Engineers, including:
-Defining standard release automation patterns for infrastructure and application components
-Defining standard CI/CD pipeline patterns that include a common set of DevOps and SecOps tools
-Developing reports and metrics to validate existing and new pipelines use standard DevSecOps tools
-Proactive optimization of redundancies, monitoring and alerting practices and patterns
-Developing resilient and highly available cloud patterns -Controlling and executing the promotion of code through all environments
-Infrastructure as Code development for buildout cloud infrastructure -Building and Releasing pipeline development
-Secrets and configuration management
-Monitoring systems and services, providing incident and emergency response to triage and resolve system or client issues
-Management of the application ecosystem improving platform infrastructure and applications with high reliability, resiliency, performance and quality
-Supporting documentation, knowledge articles, and runbooks
-Designing, building and Implementing devops patterns that adhere to PwC’s security guidelines and policies.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

+ Develop new skills outside of comfort zone.

+ Act to resolve issues which prevent the team working effectively.

+ Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

+ Analyse complex ideas or proposals and build a range of meaningful recommendations.

+ Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

+ Address sub-standard work or work that does not meet firm’s/client’s expectations.

+ Use data and insights to inform conclusions and support decision-making.

+ Develop a point of view on key global trends, and how they impact clients.

+ Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

+ Simplify complex messages, highlighting and summarising key points.

+ Uphold the firm’s code of ethics and business conduct.

PwC Digital Solution Architects are responsible for establishing the technical vision, direction and solution approach for our digital solutions, and work with our Tech Leads and developers (both onshore/offshore) to turn the vision into reality with an on-time and quality delivery.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Additional Educational Requirements :

Bachelor’s degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.

Minimum Years of Experience :

7 year(s)

Preferred Qualifications :

Degree Preferred :

Master Degree

Certification(s) Preferred :

Relativity Certified Administrator, Relativity Infrastructure Specialist, CISSP

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a technical resource in the following areas:

+ Possessing expert knowledge of eDiscovery processing, review, and analytics applications, such as Relativity Server, RelativityOne, Nuix, Reveal/Brainspace and Aspera;

+ Having previous experience with Microsoft Azure and cloud-based system architecture;

+ Demonstrating knowledge and administration of Windows/Linux OS and Microsoft SQL Server databases;

+ Possessing 4-6+ years of direct application support and familiarity of application development best practices;

+ Understanding of standard application architecture and deployment;

+ Demonstrating ability to coordinate with SaaS vendors for incident reporting and resolution;

+ Having previous experience with security vulnerability reporting services such as Qualys or Tenable;

+ Having extensive experience with security vulnerability management processes and procedures;

+ Working with and maintaining extensive knowledge of Windows Server operating systems including Windows Server 2012 R2/2016/2019;

+ Demonstrating proficiency in establishing and supporting automated application monitoring protocols;

+ Demonstrating proven communications (verbal and written), interpersonal and organizational skills;

+ Demonstrating proficiency in scripting languages for automating tasks, such as with Powershell;

+ Utilizing sound judgment and analytical ability;

+ Applying proven documentation skills – Atlassian Confluence, Gsuite, MS Word, Excel, Project and Visio;

+ Demonstrating ability to work effectively across constituencies – management, the business, IT security, IT operations, vendors, and other third parties;

+ Maintaining mission critical production environment support; and,

+ Applying working knowledge in ITIL Incident, Change, and Problem Management.

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in California, Colorado, Nevada, New York State, or Washington State, please visit the following link for pay range information:


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Job Posting: JC245654660

Posted On: Aug 12, 2023

Updated On: Oct 07, 2023

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