Apprenticeship certification, Employment, Measurable skills gain
Method of Delivery
Online, e-learning, or distance learning
Daytime Hours, Evening Hours, Weekends
Instructional Program (CIP)
Help desk technicians are indispensable in organizations of all industries and sizes that use computers and the software that runs them.
A help desk technician is involved in all aspects of IT services, from deployment to maintenance, securing and upgrading hardware and software. Help desk technicians are excellent communicators and resourceful problem-solvers. They interact with users or clients throughout a company, from management down, but also outside of their organization, with hardware, software, and network providers.
Starting out as a help desk technician is a great opportunity for switching to a career in technology, even if you don’t have any prior experience or deep knowledge of IT. As you gain career experience, you can advance to become a Systems Administrator, DevOps engineer or an IT support manager.
The professional development possibilities are truly endless in the world of IT, all you need to do is start learning.
Program Length (Weeks)
High School Diploma or Equivalent
WIOA Approved Program
251 Little Falls Drive, Wilmington, Delaware
Name of Credential
Certificate of completion
Type of financial aid offered or have access to
Fully sponsored by employers
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Yes - US DOL
Is this proposed curriculum considered a nontraditional program of training services for women?
Is this proposed curriculum considered a nontraditional program of training services for men?
Total In-State Program Cost
Total Out-of-State Program Cost