Help desk technician

Training Program

Credential(s) Offered

Apprenticeship certification, Employment, Measurable skills gain

Method of Delivery

Online, e-learning, or distance learning

When offered

Daytime Hours, Evening Hours, Weekends

Instructional Program (CIP)

Computer Support Specialist. 111006


Help desk technicians are indispensable in organizations of all industries and sizes that use computers and the software that runs them. 

A help desk technician is involved in all aspects of IT services, from deployment to maintenancesecuring and upgrading hardware and software. Help desk technicians are excellent communicators and resourceful problem-solvers. They interact with users or clients throughout a company, from management down, but also outside of their organization, with hardware, software, and network providers. 

Starting out as a help desk technician is a great opportunity for switching to a career in technology, even if you don’t have any prior experience or deep knowledge of IT. As you gain career experience, you can advance to become a Systems Administrator, DevOps engineer or an IT support manager. 

The professional development possibilities are truly endless in the world of IT, all you need to do is start learning.


Program Length (Weeks)




Entrance Requirements

High School Diploma or Equivalent



WIOA Approved Program


Training Location(s)

251 Little Falls Drive, Wilmington, Delaware

Name of Credential

Certificate of completion

Type of financial aid offered or have access to

Fully sponsored by employers

Refund Policy

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

Yes - US DOL

Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

In-State/District Tuition


Out-of-State/District Tuition


Total In-State Program Cost


Total Out-of-State Program Cost


Demand Occupation(s)

15-1232.00Computer User Support Specialists
$25.00 per hour

Provider Status



251 Little Falls Drive, Wilmington, Delaware 19808

Phone Number

(929) 376-0101

Web Address

Last Updated

Sep 19, 2022


Sep 16, 2022


Sep 19, 2023